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BY APPOINTMENT ONLY (all days) -- Text/Call 860-307-4060 -- Rocky Hill, CT, USA -- Hablamos Español. Parliamo Italiano
BY APPOINTMENT ONLY (all days) -- Text/Call 860-307-4060 -- Hablamos Español. Parliamo Italiano

Shipping Policy

  1. We currently ONLY ship within the contiguous United States only (excluding Alaska and Hawaii).
  2. Most orders are packed and leave the warehouse within 1-7 days of processing depending on the average lead time. National holidays might affect the time it takes before we ship your order.
  3. We use different freight companies to ship your order. To guarantee an efficient and fast shipping experience we select freight companies based on their direct service area.
  4. Once your shipment leaves the warehouse, a tracking number will be emailed to you automatically from our system.
  5. It may take 1-5 business days for the carrier to deliver it to you. Be advised that Renato's Sewing Machine, LLC is not responsible for delays experienced by the freight carrier. Some freight carriers may take longer to deliver in case of severe weather events or during federal holidays.
  6. If your address is residential, the freight company will call you to inform you of the delivery date so that you can plan accordingly. Provide as many phone numbers as possible to ensure that the shipping company can contact you and let you know when your order will be delivered. Someone needs to be at the delivery address to receive and sign for the product when delivery takes place.
  7. Industrial Sewing Machines - Be aware that the freight delivery driver is not responsible for bringing an industrial sewing machine inside your location. Their responsibility is to deliver the product to the delivery address and move the freight off the lift gate. Industrial sewing machines will be taken off the truck by the delivery driver and left for you on a skid/pallet. The freight delivery driver will NOT bring the item inside your house, take it up stairs, place it for you, etc. You will need to have appropriate assistance and/or equipment available at delivery to unload it off the end of the truck and get the product inside your location.
  8. Domestic Sewing Machines - These machines are shipped by UPS and will be delivered directly to your door.
  9. When you sign the delivery receipt, it is a legal contract that states that you received the product in acceptable condition. Always inspect your shipment before signing for it. It is best to completely remove your shipment from its containers regardless of the condition of the box, inspect it thoroughly, and if the table or any parts are damaged, refuse the shipment. This is very important, because once you have signed for your shipment it is your responsibility if it is damaged. If the Customer signs for the product in good condition and the product is damaged, only replacement parts can be purchased at the customer's expense and it is the customer's responsibility to install any replacement parts.
  10. Save your box and all packaging materials until you are certain that your machine and all parts and accessories are in satisfactory condition.
  11. Replacement of accepted damaged products will only occur when funds are received from the shipping company after the claim has been filed. Normal claim time is 3 to 4 weeks. If the freight claim is denied and the customer does not inspect the shipment, signing for it in good condition, the damaged product is the customer's responsibility.
  12. Remember to call us before signing for the product if you do not understand the delivery agreement.

Please note that in the case of sewing machine orders, PO Boxes are not acceptable as a shipping address. In such a case, we will contact you to update your shipping address.

DISCLAIMER: DUE TO THE HEAVY WEIGHT AND SHIPPING METHODS USED FOR INDUSTRIAL MACHINES THEY MAY EXPERIENCE MARRING AND SCRATCHES DURING SHIPPING. THIS WILL NOT AFFECT THE OPERATION OF THE MACHINE.

ANY DAMAGE OCCURRING DURING SHIPPING MUST BE CLAIMED TO THE FREIGHT CARRIER IMMEDIATELY. UPON REQUEST, RENATO'S SEWING WILL PROVIDE ASSISTANCE IN FILING A CLAIM ON YOUR BEHALF DURING SUCH AN EVENT. PLEASE NOTIFY US WITHIN 1 BUSINESS DAY.