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BY APPOINTMENT ONLY (all days) -- Text/Call 860-307-4060 -- Rocky Hill, CT, USA -- Hablamos Español. Parliamo Italiano
BY APPOINTMENT ONLY (all days) -- Text/Call 860-307-4060 -- Hablamos Español. Parliamo Italiano

Return Policy

Damaged Product / Factory Defect Returns

Renato's Sewing Machine will repair any sewing machine within the first 30 days of purchase if your product is damaged or if the manufacturer determines it to be defective in material and workmanship. 

If the sewing machine cannot be repaired within 30 days of purchase, we will replace it. We or the manufacturer will need to physically see and inspect the sewing machine to determine if the problem you are having is covered by warranty.

Customers are responsible for freight charges to ship the machine to us for diagnosis and repair. Our technicians will share the diagnosis information with the manufacturer. If the repair is determined by the manufacturer to be covered under warranty, we will ship the new sewing machine back to the customer via the same shipping method in which it was received at no cost to the customer. We will not accept COD returns.

If you are experiencing any issues setting up your new machine, Renato's Sewing Machine would be happy to offer you a 1-hour FREE training. This could be done by phone, over FaceTime or other video conferencing, by email or by texting.

Here's how to contact us:

General Product Returns

Renato' Sewing Machine, LLC, offers 30-day Limited General Returns on purchases unless the item is stated as not returnable. If you are experiencing any issues setting up your new machine, Renato's Sewing Machine would be happy to offer you a 1-hour FREE training. This could be done by phone, over FaceTime or other video conferencing, by email or by texting.

If you would like to return your machine because you simply don't like it or want it any more, you will be subject to the following:

  1. Customer will be charged a 25% restocking fee.
  2. Customer is responsible for shipping charges to our location, as well as any additional charges that may apply. Shipping charges are not creditable.
  3. Customer will receive store credit for the sewing machine cost minus the 25% restocking fee.

Orders paid with a 3rd-party financing company cannot be returned nor exchanged. A request for a machine exchange must be made prior to returning any machine. Merchandise can only be returned to our location. Merchandise must arrive in the same condition as it was received by the customer.

Here's how to contact us. You will need to explain why you wish to return the item. We will then provide you with a return authorization along with instructions on returning your purchase. Please do not try to return an item without a prior authorization in writing.

Shipping Damage

UPS: Please inspect your package when you receive it from the shipping carrier. If you notice any damage from shipping, please contact our Customer Service Department at 860-721-0342 to report the damage. DO NOT use the product. You must contact us within 1 business day of receiving the product. Make sure that you keep all packaging (boxes, shipping labels, packing material, etc) as the shipping carrier may visit you to inspect the package.

Freight Carrier: Always inspect your shipment BEFORE signing for it. It is best to completely remove your shipment from its containers, regardless of the condition of the box, inspect it thoroughly, assemble the product (if possible), and if it is damaged make a note of the damage on the delivery receipt, or repackage it and decline delivery. When you sign the delivery receipt, it is a legal contract that states that you accepted the product in that condition. If opening or assembling is not possible at the time delivery is received, it is best to indicate "possible concealed damage" regardless of the condition of the box(es). This is very important because once you have signed for your shipment it is your responsibility if it is damaged. Save your box and all packaging materials until you are satisfied that your product and all accessories are satisfactory (A good practice is to compact the boxes and give them a space in your basement or attic). Attempting a return to the manufacturer for repair/replacement is nearly impossible without the proper boxes and packing material.

Refusal of Shipment

If you refuse a shipment you will be charged for shipping of the product both ways. If the item is eligible for a return, a store credit will be issued for the difference. A restocking fee will also apply.

Non-returnable Items

  • Electronic Parts (PCBs, screens, motherboards, and related components).

  • JUKI Genuine Parts (Original JUKI Parts)

  • Consumable items such as thread spools, bobbins, needles, chalk, oil, and chemicals.

  • Software, Programs, and Designs.

  • Sewing machine tables and stands.

  • Custom-made and special ordered items.

  • Refurbished items purchased physically at Renato's Sewing Machine, LLC.

  • Freight intensive items and items exceeding $9,000.00 in value.

  • Items without the original factory box (does not apply to machines that were originally shipped pre-assembled from our warehouse).