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BY APPOINTMENT ONLY (all days) -- Text/Call 860-307-4060 -- Rocky Hill, CT, USA -- Hablamos Español. Parliamo Italiano
BY APPOINTMENT ONLY (all days) -- Text/Call 860-307-4060 -- Hablamos Español. Parliamo Italiano

Return Policy

Damaged Product / Factory Defect Returns

Renato's Sewing Machine will repair any sewing machine within the first 30 days of purchase if your product is damaged or if the manufacturer determines it to be defective in material and workmanship. 

If the sewing machine cannot be repaired within 30 days of purchase, we will replace it. We or the manufacturer will need to physically see and inspect the sewing machine to determine if the problem you are having is covered by warranty.

Customers are responsible for freight charges to ship the machine to us for diagnosis and repair. Our technicians will share the diagnosis information with the manufacturer. If the repair is determined by the manufacturer to be covered under warranty, we will ship the new sewing machine back to the customer via the same shipping method in which it was received at no cost to the customer. We will not accept COD returns.

If you are experiencing any issues setting up your new machine, Renato's Sewing Machine would be happy to offer you a 1-hour FREE training. This could be done by phone, over FaceTime or other video conferencing, by email or by texting.

Here's how to contact us:

General Product Returns

Renato's Sewing Machine, LLC offers 30-day Limited General Returns on purchases unless an item is specifically identified as non-returnable.

Please review your order carefully before completing your purchase. Once an order for a sewing machine has been placed and payment has been submitted, the order is considered confirmed.

Order Cancellations, Accidental Orders, and Change-of-Mind Purchases

If you place an order and subsequently request to cancel it because you ordered the machine by mistake, changed your mind, no longer want the machine, selected the wrong machine, or for another reason that is not the result of an error by Renato's Sewing Machine, LLC, a 25% restocking/cancellation fee will apply.

This 25% fee applies to customer-requested cancellations even if the cancellation request is made before the machine has been shipped, to the extent permitted by applicable law.

If the machine has already shipped, the customer is also responsible for all applicable shipping costs, including the cost of returning the machine to our location. Shipping charges are non-refundable and will not be credited.

Returns After Delivery

If you receive your machine and wish to return it because you simply do not like it, ordered it by mistake, changed your mind, or no longer want it:

  1. A 25% restocking fee will apply.
  2. You are responsible for the cost of shipping the machine back to our location, as well as any additional shipping charges that may apply. Shipping charges are non-refundable and will not be credited.
  3. Any approved store credit will be calculated based on the purchase price of the sewing machine, less the 25% restocking fee and any other non-refundable charges.
  4. Merchandise must be returned in the same condition in which it was received and in accordance with the return instructions provided by Renato's Sewing Machine, LLC.

If you are experiencing problems setting up or using your new machine, Renato's Sewing Machine, LLC would be happy to provide one hour of FREE training. Training may be provided by phone, FaceTime or another video-conferencing service, email, or text message.

Financing, Exchanges, and Return Authorization

Orders paid for through a third-party financing company cannot be returned or exchanged.

A request to exchange a machine must be approved before the machine is returned. Merchandise may only be returned to our designated location.

All cancellations and returns require prior authorization from Renato's Sewing Machine, LLC. Please contact us and explain the reason for your cancellation or return request. If the request is approved, we will provide written authorization and, when applicable, instructions for returning your purchase. Do not send merchandise back without prior written authorization.

You may contact us:

By completing the Contact Us form on our website
By phone - (860) 307-4060
By email - sales@renatossewing.com

Shipping Damage

UPS: Please inspect your package when you receive it from the shipping carrier. If you notice any damage from shipping, please contact our Customer Service Department at 860-721-0342 to report the damage. DO NOT use the product. You must contact us within 1 business day of receiving the product. Make sure that you keep all packaging (boxes, shipping labels, packing material, etc) as the shipping carrier may visit you to inspect the package.

Freight Carrier: Always inspect your shipment BEFORE signing for it. It is best to completely remove your shipment from its containers, regardless of the condition of the box, inspect it thoroughly, assemble the product (if possible), and if it is damaged make a note of the damage on the delivery receipt, or repackage it and decline delivery. When you sign the delivery receipt, it is a legal contract that states that you accepted the product in that condition. If opening or assembling is not possible at the time delivery is received, it is best to indicate "possible concealed damage" regardless of the condition of the box(es). This is very important because once you have signed for your shipment it is your responsibility if it is damaged. Save your box and all packaging materials until you are satisfied that your product and all accessories are satisfactory (A good practice is to compact the boxes and give them a space in your basement or attic). Attempting a return to the manufacturer for repair/replacement is nearly impossible without the proper boxes and packing material.

Refusal of Shipment

If you refuse a shipment you will be charged for shipping of the product both ways. If the item is eligible for a return, a store credit will be issued for the difference. A restocking fee will also apply.

Non-returnable Items

  • Electronic Parts (PCBs, screens, motherboards, and related components).

  • JUKI Genuine Parts (Original JUKI Parts)

  • Consumable items such as thread spools, bobbins, needles, chalk, oil, and chemicals.

  • Software, Programs, and Designs.

  • Sewing machine tables and stands.

  • Custom-made and special ordered items.

  • Refurbished items purchased physically at Renato's Sewing Machine, LLC.

  • Freight intensive items and items exceeding $9,000.00 in value.

  • Items without the original factory box (does not apply to machines that were originally shipped pre-assembled from our warehouse).