Frequently Asked Questions

• We offer FREE shipping on all DOMESTIC sewing machine and motor purchases.
• Industrial sewing machine purchases will incur a shipping charge.

Delivery of most product orders is approximately 5-8 business days.

NEEDS TO BE REWORKED -- Upon receiving your order, we pull machine parts from the shelves and move them from our warehouse to our internal mechanic shop. From there, our sewing technicians will assemble the table, legs, and machine. It will be tested by sewing stitches into some scrap fabric. If it any adjustments are needed, they will be made at this point. Meanwhile, the front office is making arrangements for your delivery truck.  Your fully-assembled machine moves back to the warehouse where it will be secured to a shipping pallet, wrapped in plastic, and weighed out for the trucking company. By the time the truck arrives, it has been 2 or 3 business days since your order was placed, and your new machine is finally on its' way to you. When it gets to you from this point is based on distance, truck delivery schedules and other external factors. The short answer about when you'll get your machine is about 5-8 business days. If you need to know an exact delivery time, just contact us.

Always inspect the sewing machine BEFORE signing for it. There could be small scuffs or scratches to the table legs or tabletop during shipping. This is normal for industrial shipping. However, on rare occasions, a machine may sustain more significant damage during transit.

Yes, always inspect your sewing machine BEFORE signing for it. The Bill of Lading is a legal document stating that the shipment was received in good condition. If you sign for a non-working machine, we will not be able to dispute it with the trucking company. Small scratches are normal for industrial transit. If you find significant damage to the sewing machine you should reject the delivery. Then contact us and we will help you get a new machine.

If you failed to inspect your sewing machine delivery before accepting it, and there is significant damage, we would advise that you take photos and document the damage. We will need to work together with you to determine a good approach to resolving the issue with the delivery company.

No, we only sell products within the United States.

No, all purchased made through our website will be shipped directly to you.

Yes, we offer financing through Shop Pay Installments (Affirm).

Yes, we charge 25% of the original purchase price for restocking any products. See the Return Policy for more information.

There are several factors associated with industrial sewing machine freight shipping:

• Higher cost from delivery companies
• Delivery companies also charge extra for lift gates
• Freight shipping usually starts at approximately $100 and increases based on distance

We don't make extra money from shipping charges.

Absolutely! This website only contains a portion of the machines and products that we sell. Contact Us and let us know what you need. We'll do our best to help you.

Probably, however first we’ll need some additional information from you. The part number and machine model number would be a great place to start. If you have already searched online and can't find what you you're looking for, then Contact Us.

We recommend every 12 months, and here's why:

1. If you do a lot of sewing - Lint, thread and broken needles can collect in the needle bar, hook and feed mechanisms, causing problems ranging from noise to more serious problems that can stop the machine from functioning. Heavy use can also remove oil on moving parts that the machine needs to operate smoothly. Lint and thread build up can cause serious tension problems.
2. If you sew occasionally - Lint, thread and broken needles can still collect in the needle bar area and in the gears of the thread-handling mechanism. Even moderate use necessitates oiling of moving parts of the sewing machine. A small piece of thread in the tension unit will necessitate cleaning and recalibration of the tension.
3. If your sewing machine has been in the closet for a few years and you want to sew again - The machine should be tuned up so that you will have peak performance of the machine and trouble free sewing. Even sitting in the closet, the oil in the machine can and will dry out which will lock up parts and potentially lead to further damage of the machine.

Thorough servicing by Renato's Sewing Machine will eliminate all of these problems and guarantee trouble-free sewing.

On average it takes 2-3 weeks for sewing machines to be serviced at Renato's Sewing Machine. We service machines on a first come, first serve basis.

We'll provide you with a FREE cost estimate after assessing your machine's type and condition. After which, you can decide whether to proceed with the service or repair.

• Sewing Machine
• Foot Pedal
• Power Cord
• Bobbin Case
• Bobbin
• All Purpose Presser Foot

Yes, we work by appointment only. Our hours are Monday-Friday, 9am-6pm, EST
Saturday, 9am-4pm, EST

Yes! We offer 1-hour FREE video training with every purchase. If you require additional assistance after the FREE training, we would be happy to arrange help for a small fee.

Yes, however, however not every machine can be repaired. We don’t work on antique sewing machines – sorry. We are happy to evaluate your machine and can usually have it back to you sooner than 2-3 weeks if we don’t have to order a hard-to-find part.